The websites belonging to CASCAID:
The android application:
The ios application:
1.1 The following words and expressions shall have the following meanings unless the context otherwise requires:
|“Data Protection Officer”||the person referred to in paragraph 4 below. Appointed by us to deal with issues regarding our compliance with the GDPR.|
|a small amount of data sent from the server, which is then stored on your computer’s hard disc drive.|
|“GDPR”||General Data Protection Regulation|
|“Generic Data”||anonymous information which does not specifically identify you.|
|“Products”||our software products which a user may subscribe to or use on the Site.|
|“Sensitive Personal Data Protocol”||our protocol for the processing of your Sensitive Personal Data.
|“We”, “Us”, “Our”
|CASCAID Limited, a company registered in England and Wales
with the company registration number 3123004 and whose registered office is at 2 Oakwood Drive Loughborough Park, Loughborough, Leicestershire, LE11 3QF.
|“You” and “Your”||the user or the person for whom the user is inputting personal data.|
1.2 The following words and expressions have the same meanings attributed to them as in the GDPR unless the context otherwise requires:
The full text of these definitions can be obtained from the Information Commissioner’s Office (ICO) by visiting www.ico.org.uk
2.1 We are the Data Controller and Data Processor in respect of Personal Data. This includes any Sensitive Personal Data relating to you that we Process from time to time. We take the security and privacy of your Personal Data seriously and we are committed to safeguarding your privacy online.
2.2 When you access the Site to order Products, our primary reason for collecting your Personal Data is to enable us to process your order.
2.3 When you access the Site to use any of our Products online, our primary reason for collecting your Personal Data is to provide an effective service. We do this by matching your details to suitable careers and providing other functions by way of the Products.
2.5 Our Site contains links to other websites. Please note that we are not responsible for the privacy practices of such other websites and we advise you to read the privacy statements of each website you visit which collects personal information.
3.1 When you register online or contact us through the “Contact Us” link on the Site, by e-mail, by telephone, or by post we may collect Personal Data from you.
3.2 Personal Data may be obtained in any of the following ways:
3.2.1 automatically by your internet browser;
3.2.2 if you request information about Products from us;
3.2.3 if you place an order for Products on our Site;
3.2.4 if you request a quotation for Products;
3.2.5 if you submit information about yourself in the forms provided in the Products, for example, you submit an “action plan”.
3.3 The types of personal data which we may collect from you could include: your name, your contact details (such as your address, postcode, telephone number and email address), age, gender, IP address, relevant health-related information and other information about you collected on registration or the online forms provided on our Site or in our Products.
4.1 We will process your Personal Data so that:
4.1.1 we (or a Data Processor on our behalf) can process your orders for Products from us subject to our terms and conditions of sale;
4.1.2 we can fulfil our obligations to you under any contract for the supply of Products subject to our terms and conditions of sale;
4.1.3 we can create a quotation for Products for you where requested;
4.1.4 we (or a Data Processor on our behalf) can respond to enquiries from you about Products and other requests for information;
4.1.5 we can process and where necessary amend your registration details when you use Products online through the Site;
4.1.6 we can deliver the services forming part of the Products to you when you access those Products online through the Site;
4.1.7 we (or a Data Processor on our behalf) can deal with general queries you raise from time to time through the “Contact Us” link on the Site, by e-mail, by telephone or by post;
4.2 Other purposes for which we will process your Personal Data are:
4.2.1 only if you ‘opt in’ to receive communications from us can we, or any companies in our group, send you information (by post, email or by telephone) about our products and services. If at any time you do not want to receive such information then please contact our data manager in accordance with paragraph 6.1 below; and/or
4.2.2 we can gather Generic Data about which pages you visit on the Site, how long you stay on each page, and the route you took to navigate through the pages. This helps us monitor the accessibility of the Site and what your needs might be so that we can develop and improve the Site, in direct response to your requirements.
4.2.3 the general administration of customer records by us or by a Data Processor on our behalf;
4.2.4 the general maintenance of our database and other information databank by us or by a Data Processor on our behalf;
4.2.5 for security purposes to protect your Personal Data and Sensitive Personal Data (if any) held and/or processed by us or by a Data Processor on our behalf in accordance with the GDPR.
4.2.6 for training our employees or those of our Data Processors in respect of providing our goods and services to you.
5.1 In light of the different purposes highlighted in paragraph 4 above we will from time to time need to disclose your Personal Data to various third parties. Before passing data to 3rd parties we will ensure that they are GDPR compliant. These third parties are:
5.1.1 when you access the Site to use any of our Products online as a user who has been granted access by an institution or organisation that has a licence from us to use the Product, the institution or organisation may have access to your Personal Data;
5.1.2 our Data Processors (which include without limitation: the persons who host the Site on our behalf; the persons who maintain, update and administer the Site on our behalf; the persons who carry out customer services on our behalf; the persons who provide credit card payment facilities (whether online or by telephone) on our behalf; and/or the persons who carry out any training on our behalf);
5.1.3 other companies which are part of the group of companies which we may be a part of from time to time; and/or
5.1.4 if you ‘opt-in’ to receive communications when acting on behalf of a registered company, other carefully selected companies who provide goods and services which we think may be of interest to you.
6.1 Customers will be advised of any data breach within 72 hours of detection.
6.2 CASCAID will provide all reasonable and possible cooperation to report, manage and recover data in the event of a data breach.
6.3 In the event of a data breach, CASCAID will:
7.1 You have the right to object to your Personal Data being used for ‘direct marketing’ and/or ‘host mailing’ purposes. You can change your options in relation to the information you wish to receive at any time by contacting our data manager in writing by post or email as follows:
7.1.1 by post to:
The Data Manager
2 Oakwood Drive
Leicestershire LE11 3QF
7.1.2 or by email to: email@example.com
7.3 You have the right under the GDPR to request from us information as to what Personal Data we (or our Data Processors in so far as they are processing your Personal Data on our behalf) are processing about you. Such requests should be made in writing to our data manager (see contact details above). We reserve the right to charge a reasonable fee if the request is manifestly unfounded or excessive. We will provide you with the relevant information within 1 month of receipt of the request.
7.4 You have other rights under the GDPR in relation to our processing of your Personal Data.
8.1 We are committed to keeping your Personal Data secure
8.2 Once your Personal Data is stored in our database or otherwise in electronic form by us (or our Data Processor on our behalf) it is password protected and is only accessible by our employees who are authorised to access such information (or those of our Data Processor on our behalf).
8.3 Any data (whether Generic Data, Personal Data, or Sensitive Personal Data) shall be held on our system for 5 years after the last use of our program, or for such time as is required to deliver services through our products or until such time as you inform us to cease sending you information.
8.4 When your licence expires or is cancelled any data (whether Generic Data, Personal Data, or Sensitive Personal Data) shall be held on our system for 5 years after the last use of our program.
8.5 Deletion of data
Erasure of Data (also known as ‘right to be forgotten’)
8.6 All data is held within the EU
We will respond to all requests to erase data within one month of receipt. Please see Section 6 for contact information.
10.1 If you have any questions or queries about our processing or use of your Personal Data, you should write, in the first instance, to our data manager (see contact details at paragraph 6 above)
10.2 If you want to learn more about your rights regarding your Personal Data, you should contact the Information Commissioner’s Office information line on (0044) 303 123 1113 or visit their website at ico.org.uk/.
11.2 A Cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
11.3 We use the following Cookies:-
10.3.1 Strictly Necessary Cookies. These are Cookies that are required for the operation of our Site. They include, for example, Cookies that enable you to log into secure areas of our Site, use a shopping cart or make use of e-billing services.
11.3.2 Analytical/performance Cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
11.3.3 Functionality Cookies. These are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
11.5 Information on how to block Cookies can normally be found within the help features of your browser. If you use your browser settings to block all Cookies (including essential Cookies) you may not be able to access all or parts of our Site.